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FAQ

1. Does DELBALTICO.LV have a physical store in the Baltic countries?
At the moment, we offer our products through our website www.delbaltico.lv
 
2. How can I pay for my order?
You can pay for your purchases by credit and debit cards VISA / MasterCard / American Express, Paypal and bank transfer.
 
3. Is there a minimum quantity for an order?
There is no minimum quantity.
 
4. Is it possible to receive my order the same day that I ordered and paid for it?
No, it is not possible to receive your order the same day, since we use the services of a third party company (DPD and Venipak) to make the shipments.
 
5. Is it possible to change the delivery address or telephone number when the order has already been placed?
In case you have entered an incorrect delivery address and want to change it (for example, instead of the address near your work, you have provided the address near your home) or a wrong phone number, please contact us immediately, Calling us or writing to +371 20397887 or delbaltico.lv@outlook.com and specify the delivery address and your phone number.
 
6. How much does shipping cost for Latvia, Estonia, Lithuania, Poland, Sweden and Finland?
The price table for shipments is here.
 
7. How long does the shipment take to receive it?
In Latvia 1 to 3 business days. To other countries from 3 to 6 business days.
 
8. What happens if I cannot withdraw my order in the specified time?
The merchandise will be returned to the store. There is the option of resubmitting the order, only after additional payment for transport services. Expired or damaged products will not be replaced.
 
9. When placing an online order, do I always have to pay for shipping?
No, if you place an order in Latvia for more than 50 euros the shipping is free and if you place an order to Estonia or Lithuania for more than 100 euros the shipping is free.
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